pojok Privacy Policy

Who We Are

pojok is an online gambling platform accessible at pojok.club, providing cricket betting, live casino, slot games, crash games, and related entertainment services to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. When this Privacy Policy refers to "pojok", "we", "us", or "our", it refers to the pojok platform and its operators.

This Privacy Policy governs the collection, processing, storage, and disclosure of personal data relating to individuals who visit pojok.club, register an account, or interact with any pojok service (collectively, "Players" or "you"). This Policy is incorporated by reference into the pojok Terms and Conditions and should be read alongside them.

Data We Collect

pojok collects personal data in several ways: directly from you when you register an account or interact with our services, automatically through your use of the platform, and from trusted third-party sources such as payment processors and identity verification services. The categories of personal data we collect are set out below.

pojok does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If such data is inadvertently submitted (for example, in a support message), it will not be processed beyond what is necessary to handle the specific inquiry and will be deleted promptly.

How We Use Your Data

pojok uses the personal data it collects for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with these stated uses without first notifying you and, where required, obtaining your consent.

• Account Management: To create, maintain, and administer your pojok account, including authentication, password management, and account recovery.
• Service Delivery: To enable you to access casino games, sports betting markets, crash games, slot titles, and all other services available on pojok.club.
• Identity Verification (KYC): To verify your age and identity in accordance with our obligations under applicable anti-money laundering and fraud prevention requirements. Players must be 18 or older; verification ensures this requirement is met.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records for your account and for accounting purposes.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support services.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, account takeover attempts, and other prohibited conduct on the pojok platform.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, to enforce deposit limits and self-exclusion orders, and to provide appropriate responsible gaming interventions where necessary.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the design, functionality, and content of the pojok platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and information about new games or features on pojok — but only where you have opted in to receive such communications. You may opt out at any time.
• Legal Compliance: To meet our obligations under applicable law, respond to lawful requests from authorities, and enforce our Terms and Conditions.

Legal Basis for Processing

pojok processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between you and pojok — specifically, to create and manage your account and to deliver the services you have requested.
• Legitimate Interests: Processing that is necessary for pojok's legitimate interests, such as fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided these interests are not overridden by your rights and interests.
• Legal Obligation: Processing required to comply with applicable law, including anti-money laundering obligations, age verification requirements, and responses to lawful regulatory enquiries.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — most commonly applied to optional marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

Data Sharing and Disclosure

pojok does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment Processors: We share transaction-relevant data with payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposit and withdrawal requests. These partners operate under their own privacy policies and are bound by applicable financial data protection obligations.
• Identity Verification Providers: Where pojok uses a third-party KYC service to verify player identity, necessary personal data (such as name, date of birth, and identity document copies) is shared with that provider for the sole purpose of completing verification.
• Game Studio Partners: Technical data such as session identifiers may be shared with game studio partners (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe) to the extent required to deliver their games through the pojok platform.
• Legal and Regulatory Authorities: pojok may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or in response to a valid legal process. pojok will notify the affected Player of such a disclosure where it is legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or transfer of all or substantially all of the pojok business, personal data held by pojok may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any change to this Privacy Policy that results from it.

Cookies and Tracking Technologies

pojok uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players use the site. A cookie is a small text file placed on your device when you visit pojok.club. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the pojok platform to function. They maintain your login session, remember your language preference, and ensure the security of your connection. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: These cookies remember your preferences and settings (such as game view preferences or deposit defaults) to provide a more personalised experience on return visits. They do not track your activity across other websites.
• Analytics Cookies: pojok uses privacy-respecting analytics tools to collect aggregated information about how players navigate the platform — including which pages are visited most frequently and where users encounter difficulty. This data is used exclusively to improve the platform experience and is not shared with external advertisers.
• Security Cookies: These cookies assist in fraud detection and account security by helping pojok identify unusual session behaviour, such as logins from unfamiliar devices or locations.

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your pojok account. pojok does not use third-party advertising cookies or cross-site tracking cookies.

Data Security

pojok implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and pojok servers is encrypted using industry-standard TLS protocols. The connection is authenticated via a valid SSL certificate, visible as the padlock icon in your browser's address bar.
• Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm with salting. pojok never stores or transmits your password in plain text. Support staff cannot view your password under any circumstances.
• Access Controls: Access to player personal data within pojok's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to periodic audit.
• Secure Infrastructure: pojok's platform is hosted on secure server infrastructure with firewall protection, intrusion detection systems, and regular vulnerability assessments.
• Incident Response: In the event of a data security incident that may affect your personal data, pojok will notify affected Players as promptly as practicable and take all reasonable steps to contain and remediate the incident.

Data Retention

pojok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Personal data associated with an active pojok account is retained for the duration of the account's active status plus a post-closure retention period of up to five (5) years for compliance, audit, and dispute resolution purposes.
• Transaction Records: Financial transaction records including deposits, withdrawals, and bet history are retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping obligations.
• KYC Documents: Identity verification documents are retained for the duration of the account relationship and for up to five (5) years following account closure.
• Support Communications: Customer support correspondence is retained for up to three (3) years from the date of the most recent communication in a given support case, to support quality assurance and dispute resolution.
• Marketing Data: Where you have consented to marketing communications, your marketing preferences are retained until you withdraw consent or close your account. After opt-out, your details are moved to a suppression list to prevent future unsolicited contact.
• Technical and Analytics Data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players. Raw technical logs are retained for up to twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

Your Rights Over Your Data

As a Player on the pojok platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data pojok holds about you, along with information about how it is processed and on what legal basis.
• Right to Rectification: If any personal data pojok holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that pojok delete personal data it holds about you. This right is subject to limitations where pojok is required to retain data under applicable law (for example, financial transaction records).
• Right to Restriction of Processing: You may request that pojok restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of pojok's legitimate interests, including direct marketing. Upon receipt of a valid objection to direct marketing, pojok will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Children's Privacy

The pojok platform is strictly intended for adults aged 18 years and above. pojok does not knowingly collect personal data from individuals under the age of 18. Registration on pojok requires confirmation that the applicant is of legal age, and age verification may be requested at any stage during the account lifecycle.

If pojok becomes aware that personal data has been collected from a person under the age of 18, it will take immediate steps to permanently close the associated account, delete the personal data collected, and — where applicable — return any deposited funds in accordance with applicable law.

Third-Party Links and Services

The pojok platform may contain references to third-party services, including game studios and payment processors, in the course of delivering its services. While pojok takes reasonable care in selecting its partners, once you navigate away from pojok.club or interact with a third-party service (such as completing a bKash transaction), that interaction is governed by the third party's own privacy policy and terms of service.

pojok is not responsible for the privacy practices or content of any third-party service. Players are encouraged to review the privacy policies of bKash, Nagad, Rocket, Upay, Visa, Mastercard, and any game studio whose content is accessed through pojok before providing personal data to those services directly.

Updates to This Privacy Policy

pojok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, pojok will notify registered Players by email or through a prominent notice on the pojok platform prior to the changes taking effect.

The effective date at the top of this document indicates when the current version of the Privacy Policy came into force. We encourage Players to review this page periodically to remain informed about how pojok protects their personal data. Continued use of the pojok platform after the publication of an amended Privacy Policy constitutes your acknowledgement of the changes.

Archived versions of previous Privacy Policy documents are available on request by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which pojok processes your personal data, please reach out to the pojok support team using the contact details below. All privacy-related enquiries should be submitted in English to ensure timely and accurate handling.

• Email: [email protected]
• Subject Line for Data Requests: Use "Data Rights Request" to ensure your message is routed to the appropriate team.
• Response Time: pojok aims to acknowledge all privacy enquiries within 24 hours and to provide a substantive response within 7 business days (Bangladesh Standard Time, UTC+6).
• Responsible Gaming Concerns: If your privacy enquiry relates to responsible gaming data or self-exclusion records, please use the subject line "Responsible Gaming — Data Query" for priority handling.

For general account help and non-privacy related questions, please visit the pojok FAQ page or review the Terms and Conditions.