Gambling at pojok is designed to be an entertaining experience — never a financial burden or a source of distress. This page outlines the tools, resources, and commitments pojok maintains to keep every player in Bangladesh safe, in control, and gaming responsibly.
pojok provides a comprehensive set of player-protection tools that you can activate at any time from your account or by contacting our support team at [email protected].
pojok operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, or participate in any form of gambling on the pojok platform. This is a non-negotiable requirement that applies to all players across Bangladesh, regardless of location — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city.
During the registration process, all applicants are required to confirm that they meet the minimum age requirement. pojok reserves the right to request documentary evidence of age at any stage — including during account opening, before processing a withdrawal, or if our systems flag an account for age verification review. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate.
If it is established that a player is under 18 years of age, pojok will immediately and permanently close the account, freeze all associated funds pending investigation, and report the matter in accordance with applicable obligations. Any deposits made by an underage player will be handled in line with regulatory guidance.
Access your account via the pojok Login page. All responsible gaming settings are managed from within your authenticated account dashboard.
In your account menu, locate the "Responsible Gaming" or "Player Protection" section. All limit-setting, time-out, and self-exclusion tools are grouped here for easy access.
Select the type of limit you wish to set — deposit, loss, session, or time-out — and enter your chosen amount or duration. Confirm your selection. Restrictions take effect immediately.
To initiate a self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm once your account has been suspended.
Your limits can be reviewed at any time. Remember: lowering limits is instant, but increasing them requires a mandatory cooling-off period of at least 7 days to protect your wellbeing.
Gambling problems can develop gradually and are not always easy to recognise. The questions below are a commonly used self-assessment guide. If you answer "Yes" to two or more of these questions, we strongly encourage you to contact our support team or reach out to a professional helpline.
pojok's approach to responsible gaming is built on a foundation of transparency, player empowerment, and proactive harm prevention. The following principles guide every decision we make regarding player safety on our platform.
Transparency in Odds and Outcomes: pojok presents all games with accurate information about return-to-player (RTP) percentages and game mechanics. We do not misrepresent the probability of winning or use deceptive design patterns to encourage excessive play. Every game on the pojok platform is subject to fair play standards.
No Targeting of Vulnerable Players: pojok does not direct marketing communications at players who have self-excluded, are in a cooling-off period, or have indicated that they wish to reduce their gambling activity. Players who contact us with responsible gaming concerns are removed from all promotional lists immediately and permanently.
Proactive Monitoring: Our platform uses automated behaviour-monitoring tools to identify patterns that may indicate problem gambling — such as sudden increases in deposit frequency, extended play sessions without breaks, or rapid escalation of bet sizes. When such patterns are detected, our support team may reach out proactively to check in with the player and offer responsible gaming resources.
Clear Information at Every Step: Responsible gaming information, including links to self-exclusion tools and support contacts, is accessible from every page of the pojok platform. We do not hide this information or make it difficult to find. The cost of gambling — financial, emotional, and social — is always presented honestly.
Respect for Player Decisions: When a player chooses to set a limit, take a time-out, or self-exclude, that decision is respected without question and implemented without delay. pojok will never attempt to talk a player out of a responsible gaming decision, offer incentives to reverse a cooling-off period, or create unnecessary friction in the process of setting restrictions.
Collaboration with Support Organisations: pojok encourages players who are struggling with problem gambling to seek professional help. While pojok does not operate a counselling service, our support team can provide guidance on accessing appropriate resources. Players in Bangladesh experiencing gambling-related difficulties are encouraged to speak with a trusted medical professional or community support worker.
Following these simple guidelines will help you keep gambling enjoyable and within healthy boundaries.
To activate any responsible gaming tool, raise a concern, or request information about your account activity, reach out to pojok using the details below. All responsible gaming enquiries are handled by a dedicated team and are treated with complete confidentiality.
Now that you know the tools available to you, enjoy pojok's full range of games — cricket betting, live casino, slots, and crash games — with confidence and within your limits.
18+ only. Gambling involves financial risk. Please play responsibly. If gambling is no longer fun, use our tools or contact support.